PRIVACY POLICY

Effective Date: 02/02/2026

1. Introduction

Strexcel Ltd (“Strexcel”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, process, store, and protect personal information when you:

• Visit our website

• Engage with our AI, automation, CRM, loyalty, and reputation services

• Communicate with us

• Enter into service agreements with us

This Policy is issued in accordance with the Nigeria Data Protection Act (NDPA 2023) and applicable international data protection standards.

2. Information We Collect

We may collect the following categories of information:

A. Personal Identification Information

• Name

• Email address

• Phone number

• Company name

• Job title

B. Business & Account Information

• Billing information

• Service configuration data

• CRM and automation settings

• Loyalty program data

C. Technical & Usage Data

• IP address

• Browser type

• Device information

• Website usage analytics

• Log data

D. Client-Provided Customer Data

For clients using our services (e.g., hospitality brands), we may process customer data on their behalf, including:

• Guest names

• Contact details

• Booking-related information

• Loyalty activity

• Messaging data

In such cases, Strexcel acts as a data processor, and the client acts as the data controller, unless otherwise agreed in writing.

3. How We Collect Information

We collect information through:

• Website forms

• Service onboarding processes

• Contract execution

• Email or WhatsApp communications

• Automated technologies (cookies, analytics tools)

• Third-party integrations and APIs

4. Legal Basis for Processing (NDPA Compliance)

We process personal data based on:

• Contractual necessity

• Legitimate business interests

• Legal compliance obligations

• Consent (where required)

Where consent is required, you may withdraw it at any time.

5. How We Use Your Information

We use collected data to:

• Provide and manage our services

• Deploy AI automation systems

• Configure CRM and loyalty programs

• Process payments

• Respond to inquiries

• Improve service performance

• Ensure regulatory compliance

• Protect against fraud or misuse

We do not sell personal data to third parties.

6. Data Sharing & Third Parties

We may share data with:

• Cloud hosting providers

• CRM and automation platforms

• Messaging and telecom carriers

• Payment processors

• Analytics providers

• Professional advisers (legal/accounting)

All third-party providers are required to maintain appropriate security safeguards.

We are not responsible for privacy practices of third-party platforms integrated by clients.

7. International Data Transfers

Where personal data is transferred outside Nigeria, we ensure appropriate safeguards are implemented in accordance with NDPA requirements and international data protection standards.

8. Data Retention

We retain personal data only for as long as:

• Necessary to fulfill contractual obligations

• Required by law

• Needed for legitimate business purposes

Upon termination of services, data may be deleted, anonymized, or returned in accordance with contractual terms.

9. Data Security

We implement commercially reasonable technical and organizational safeguards to protect personal data, including:

• Access controls

• Encryption (where applicable)

• Secure hosting environments

• Restricted internal access

However, no system can guarantee absolute security.

10. Your Rights Under NDPA

Under the Nigeria Data Protection Act (NDPA), individuals have the right to:

• Access personal data

• Request correction of inaccurate data

• Request deletion (subject to legal obligations)

• Withdraw consent

• Object to certain processing

• Lodge a complaint with the Nigeria Data Protection Commission

Requests may be directed to the contact details below.

11. Cookies & Tracking Technologies

Our website may use cookies and analytics tools to:

• Improve website performance

• Understand visitor behavior

• Enhance user experience

You may disable cookies via your browser settings.

12. Children’s Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal data from minors.

13. AI & Automated Processing

Certain services may use AI-driven automation tools for call handling, messaging, and workflow management. These systems operate based on predefined logic and client configuration. Clients are responsible for reviewing and approving automation logic before deployment.

14. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be published on our website with a revised “Last Updated” date.

15. Contact Information

For privacy-related inquiries, please contact:

Strexcel Ltd
Email: [email protected]
Phone: 0811 111 3937
Address: 13 Yawuri St. Garki II, Abuja, FCT, Nigeria.